Return & Refund Policy

1. 7-Day Size Exchange Policy

We want you to feel complete grace, comfort, and modest coverage in your garments. If your standard-sized burqa or abaya does not provide the desired length or fit, you may request a free size exchange within 7 days of delivery.

2. Eligibility Conditions for Exchange

• Garments must be unworn, unwashed, unaltered, and free of stains, perfumes, or scent.
• All original boutique brand tags, spare snap buttons, and dust bags must be attached and intact.
• Proof of purchase (invoice, order number, or booking reference) must accompany the request.

3. Non-Returnable & Non-Exchangeable Items

For religious hygiene and bespoke tailoring reasons, the following items cannot be returned or exchanged once opened:

• Artisanal Attars & Oud Perfumes: Opened bottles or broken safety seals.
• Hijab Undercaps & Niqabs: Intimate face and head-covering items once unsealed.
• Custom Altered Pieces: Garments that have received custom length cutting, embroidery adjustments, or bespoke sizing.

4. Damaged or Defective Items

Every garment undergoes rigorous pre-dispatch inspection. In the unlikely event you receive a damaged package or defective item, please notify us within 48 hours of delivery with unboxing photographs via WhatsApp (+91 82006 17009) or email. We will arrange an immediate replacement or full refund at no cost to you.

5. In-Store Boutique Exchanges

You are welcome to bring online orders directly to our physical boutique in Ahmedabad (Relief Road near Teen Darwaza) for instant size trial, tailoring adjustment, or exchange with store assistance.

6. Refund Processing Timeline

When an approved return is received and verified at our fulfillment center, refunds are processed to the original payment source within 5 to 7 business days via Razorpay.